If you’ve got a question for us please check our FAQs, or ask one of team on our live chat – our team are available Monday – Friday 9am – 5pm
If you don’t have an account with IBC Simply, call 0800 689 5128 to speak to our experienced customer service team. They will arrange for one of our sales representatives to call you in order to discuss your requirements.
If you already have an account with IBC please email firstname.lastname@example.org with your order, account number, site/delivery address and contact details and we will process your request.
Alternatively call us on 0800 689 5128 and we will help you with your order.
You can find most of our product ranges on Amazon, sold and distributed directly by Amazon UK. You can also call 0800 689 5128 and we can look at arranging a mail order for you.
We distribute our products worldwide. For more information please use the contact us form or call us on +44 208 634 7020.
There is no minimum order but you may be subject to a carriage charge if your minimum spend is not met.
If you are an individual looking to order a product, you can find most of our product ranges on www.amazon.co.uk
We accept BACS, cheques and all major debit and credit cards.
If you place your order before 1pm Monday – Friday your order will be delivered on the following working day (excluding public holidays), providing your order doesn’t weight over 100kg.
Please note if you order on a Friday you will not receive your delivery until Monday.
Delivery times may vary for orders going to Scotland and Northern Ireland.
We expect our couriers to deliver on time and for your order to be correct. However, we understand that sometimes things go wrong and we want to rectify any issues as quickly as possible.
If there is a problem with your delivery or your order we must be advised within 72 hours of delivery. Please send an email to email@example.com and we will respond to you as quickly as possible. Alternatively, you can call us on 0800 689 5128 and one of the team will help you.
Yes, if you would prefer to collect your order directly from our warehouse you can. Please let us know at time of ordering. Please refer to our How to Find Us page for our warehouse address and directions.
You can send us an email to firstname.lastname@example.org or use our contact us form and we will send you our pricing information. Please let us know what type of business you are e.g. Coffee shop/bar, Wholesaler, Distributor.
We will share any special offers or seasonal offers on our social media and/or our newsletter.
Sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.
Please visit the recipes section of our website. We also share all our latest recipes in our newsletters and on social media, so to stay up to date sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.
Many of our products are suitable for vegan, vegetarian and Halal diets. You can find more detailed information on our product pages.
We attend a number of events throughout the year, to find out where we’ll be please sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.
You can send an email to email@example.com and our technical consultants will provide you with detailed technical information on our products.
If you’re interested in developing a product that we don’t currently stock or tailoring one of our products to your specific needs, please send us more details of your requirements using our contact us form and we’ll be in touch to see if we can help.
If you’re interested in becoming a supplier for IBC Simply, please send an email to firstname.lastname@example.org with as much detail as you can and we’ll be in touch.