If you’ve got a question for us please check our FAQs, or ask one of team on our live chat – our team are available Monday – Friday 9am – 5pm
If you do not have an account with IBC you can call 0800 689 5128. and our experienced customer service team will arrange for one of our sales representatives to call you in order to discuss your requirements.
If you already have an account with IBC please email us at email@example.com
Please include your order, account number, site/delivery address and contact details and we will process your request.
Alternatively call us on 0800 689 5128 and we will help you with your order.
You can find most of our product ranges on Amazon, sold and distributed directly by Amazon UK. You can also call 0800 689 5128 and we will can look at arranging a mail order for you.
We distribute worldwide. For further information please use the contact us form or call us on +44 208 634 7020.
There is no minimum order but dependant on your account you may be subject to a carriage charge if your minimum spend is not met.
If you are an individual looking to order a product, you can find most of our product ranges on www.amazon.co.uk
We accept BACS, cheques and all major debit and credit cards
If you place your order before 1pm Monday – Friday your order will be delivered on the following working day (excluding public holidays), providing your order doesn’t weight over 100kg.
Please note if you order on a Friday you will not receive your delivery until Monday.
Delivery times may vary for orders going to Scotland and Northern Ireland.
We expect our couriers to deliver on time and for your order to be correct. However, we understand that sometimes things go wrong and we want to rectify any issues as quickly as possible.
If there is a problem with your delivery or your order we must be advised within 72 hours of delivery. Please send an email to firstname.lastname@example.org and we will respond to you as quickly as possible. Alternatively, you can call us on 0800 689 5128 and one of the team will help you with your enquiry.
Yes, if you would prefer to collect your order directly from our warehouse you can. Please let us know at time of ordering. Please refer to our How to Find Us page for our warehouse address and directions.
Many of our products are suitable for Halal, Kosher, vegetarian and vegan diets. You can find more detailed information on our product pages.
You can send an email to email@example.com and our technical consultants will provide you with detailed technical information on our products.
If you’re interested in developing a product that we don’t currently stock or tailoring one of our products to your specific needs, please send us more details of your requirements using our contact us form and we’ll be in touch to see if we can help.